Several hours later, and I am still working on the TMO thing. . . here's what has gone down.
I got the number for a help line and called them. They in turn gave me a number for another help line. That help line was able to walk me through the 7,536 step process for making the website work (a bit of an exaggeration, but not by much!). Once the website started working, I was able to start the actual process of "self counseling" and setting up TMO. Sound easy?
Well, it was still all in jargon that I don't understand, so I called Ann, another Army wife friend of mine, who called an Air Force friend of hers, and finally-- FINALLY-- we got page one of the application completed. Yes, I still have quite a bit to go through, but it's progress, people!
The point of this story is two fold:
1. Government stuff/red tape sucks. It would be SO much easier to just call a private moving company and set things up and pay out of pocket. Working through a government system may be "free", but it is so complicated you practically need a degree in rocket science and it takes a thousand times longer. This is why government healthcare terrifies me. . .
2. The military wife community is amazing. Seriously, my friends have no idea how much it means to me that I can call/message them about all of this crazy stuff. Most helpful community/support system ever. I "heart" you guys big time.