He sounded much better than the night before. The confidence was back in his voice and he said he felt "rested." Rested? At training? Where you only get 5 hours of sleep a night? That's. . . odd. They haven't started PT yet. Their baseline test was scheduled for this morning, and then they will start the physical stuff.
He said he still feels really overwhelmed, but that he knows that is just part of it and he'll push past it. He mentioned that they are all given an extra "duty" on top of their other work, and that his involves the computer system (he actually did explain what his computer related job is, but you should know me well enough by now to know that what I heard was something like this: "computer system blah blah blah network blah blah blah haywire blah blah blah).
Speaking of computers. . .
Since I vented all negative stuff yesterday, I am going to balance it out by telling you the positive side of things. Even though TMO was frustrating and took entirely too long (seriously, long enough that I could have driven the 6 hours roundtrip to do it in person and still saved time), I have to say that every helpline person that I spoke to was actually friendly and helpful. Even the guy who had the
Helpline: You just need to download and install the correct security certificates from our website so that your web browser will allow you to access the site.
Helpline: Okay, let's start at the beginning. Turn on your computer.
Courtney: Okay. . .
Helpline: Click once on internet explorer.
Courtney: Okay. . .
Helpline: Pull up our webpage and look for the "help tab."
Courtney: Um, I can't find a help tab.
Helpline: Login with your name and password first.
Courtney: Oh, okay. . .
This went on for about 15 minutes, as he walked me step by step through the process. But while I'm sure he was rolling his eyes at me for my complete idiocy, he never once made me feel that way. I apologized to him about a million times, and he always just said, "Not a problem, Ma'am."
So while the system is a pain, the people working in the system are actually quite nice.